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Delivery Information & FAQs

Is delivery discreet?

Yes, distribution is extremely discreet. Each purchase is packed into an ordinary padded envelope which can be then sealed in to a simple mailing case for additional protection.

Any kind of names or logos in the parcel?

There aren’t any names or logos on any parcel, just the shipping label with distribution target. Our transmitter title with this couriers is ASI, once more providing totally discreetness.

Just how long will delivery simply take?

Distribution is generally between 2-3 trading days max. Should we encounter an extended distribution time during busy times (for example Christmas time, Valentines) you may directly be contacted to advise of any wait.

May I monitor my purchase?

Yes, tracking information will likely be delivered to you by e-mail as soon as your package has kept our warehouse.

Who can deliver my parcel?

We utilize DPD couriers throughout Ireland/Uk. DPD may also text you regarding the day’s delivery having an believed shipping time.

May I get my purchase delivered to a various distribution address than my payment target?

Yes, we are able to deliver to your target you would like. Through your checkout procedure, you’ll be expected to produce both your payment and delivery address individually in order to deliver to anywhere you select.

What is going to show up on my bank declaration?

To make certain discreetness that is complete your bank declaration, Ann Summers Ireland will likely not show up on your declaration. What’s going to appear for the deal will be ASI just.

Do you really ship to Parcel Motel?

Yes gay muscle men, we’re pleased to deliver up to a parcel motel target, you should be registered being a parcel motel consumer and supply your PM quantity on the purchase kind. Parcel Motel is really a premium registered service with Nightline, please make sure you certainly are a authorized consumer and you offer the proper Parcel Motel address and PM quantity. Whilst we’re very happy to deliver to Parcel Motel, we can not accept Parcel Motel being a billing target, the payment target needs to be your proper target for the card you’re utilizing to acquire.

Am I able to get back an item for an trade or reimbursement?

Yes, you can expect a straightforward three action return policy. Because of the nature associated with the things we offer, please guarantee the returns are read by you policy and a returns kind must certanly be submitted. A returns are had by us group who’ll be pleased to help and advise throughout this technique.

Brexit Information

Can I Be Charged Any Extra Fee’s Or Charges?

No, you won’t be charged any fees that are additional costs. Our delivery cost’s are as standard at €6.99 per purchase and free in the event that you invest over €80. Ann Summers are spending all linked expenses with delivering goods to Ireland after the utilization of Brexit, therefore our clients will never need to pay any fee that is additional or fees. DPD are our delivery lovers. DPD won’t ever phone asking you to definitely spend extra costs, in the event that you get any emails/calls for this nature, this is certainly a fraud and you ought to disregard.

Exactly How Longer Will Delivery Just Take?

Distribution is to maintained at 2-3 trading days as standard, however, into the very early section of January our company is expecting little delays whilst everybody else settled in to the implemented procedures. For that explanation, we ask you to answer enable as much as 1 week maximum for distribution.

DPD have actually terminated arrivals through the UK, will this impact my delivery?

No, your purchase has been delivered from within Ireland, if so when we must get stock from our British head workplace, these are typically flown in for an priority service that is international. Your purchase shall never be effected by DPD’s road solution from British to Ireland.

May I Nevertheless Return Goods?

Yes, our returns policy will stay exactly the same and all sorts of returns but first be submitted online, and a part of your comes back group will then contact you right to advise of next actions.

Whenever Am I Going To Get My Tracking Number For My Purchase?

Your DPD monitoring quantity shall be given for you as soon as your goods have actually cleared any checks required. Monitoring is usually given the afternoon before your purchase comes when it offers passed away through our primary delivery hub.

We anticipate any noticeable changes as a consequence of Brexit to be tiny and minimal at the beginning of this modification over procedure. Our customer support group are there any to respond to any questions you might have. Do not hesitate to e mail us.

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